Through reviewing the implementation of outpatient appointment services around the whole country, the problems of current outpatient appointment services were analyzed, which included imperfect information platform, low rate of medical experts’ visit on schedule, high rate of breaking the appointment by outpatients, and the new inequity caused by opaque information on the outpatient appointment service. The strategies were put forward to address the problems, including the integration of different social resources, cooperation and sharing, enhancing supervision to increase experts’ visit rate, establishing a new model for outpatient appointment service to decrease the breaking of appointment, and opening information to ensure the fair and impartial appointment.
Citation：
JIANG Xianfei,XIE Juan. Problems and Strategies Analysis of the Outpatient Appointment Services. Chinese Journal of Evidence-Based Medicine, 2011, 11(2): 234-236. doi: 10.7507/1672-2531.20110039
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Copyright © the editorial department of Chinese Journal of Evidence-Based Medicine of West China Medical Publisher. All rights reserved
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- 1. 范志宇, 邱旭, 柴桦, 等. 大型综合性医院门诊预约挂号的需求趋势与应用价值分析. 医学与哲学, 2009, 30(12): 36-37.
- 2. 陈惠容, 张巧艳, 陈映晖, 等. 两种挂号方法候诊时间分析. 解放军医院管理杂志, 2007, 14(11): 859-860.
- 3. 卫生部. 卫生部关于改进公立医院服务管理方便群众看病就医的若干意见（卫医管发〔2010〕14号）. [2010-11-20]. http://www.moh.gov.cn/publicfiles/business/htmlfiles/zwgkzt/s10640/201002/45901.htm.
- 4. 季新华. 专家门诊实名制预约挂号失约率分析. 解放军医院管理杂志, 2009, 16(12): 1171-1173.
- 5. 孙大峰, 何瑾, 施春雷. “三长一短”现象的原因分析及其对策. 现代医院管理, 2009, 6(3): 29-31.
- 6. 唐珍. 北京已有百万人挂上预约号, 但预约挂号还有四大难. [2010-11-20]. http://health.people.com.cn/GB/10905906.html.
- 7. 中国青年报. 患者期待医院担心, 预约门诊未推广就遭多重质疑. [2010-11-20]. http://www.china.com.cn/news/txt/2009-08/14/content_18332670.htm.
- 8. 郑筱倩. 预约的和直接挂号的谁先看病有患者因为这打起来了. [2010-11-20]. http://news.sina.com.cn/c/2009-10-13/050516426075s.shtml.
- 9. 何晓俐, 马洪升, 陈可欣, 等. 门诊患者对医院实名制预约挂号知晓状况调查. 护理学杂志, 25(17): 48-49.
- 10. 白剑峰. 华西医院如何破解”挂号难”. [2010-11-20]. http://health.people.com.cn/GB/10451417.html.
- 11. 崔瑞芳, 郭兰君, 李冬竹. 控制与管理门诊医院感染的做法与体会. 山东医药, 2006, 46(17): 83.
- 12. 刘姿, 邱访, 任小丹, 等. 门诊实名制预约挂号实践与对策初探. 中国循证医学杂志, 2009, 9(10): 1055-1059.
- 13. 陈惠容, 关月常. 预约挂号失约的控制. 中国卫生统计, 2007, 24(1): 102-103.
