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find Keyword "满意度" 77 results
  • 甲状腺瘤患者日间手术治疗满意度调查分析

    目的 调查甲状腺瘤患者日间手术治疗满意度情况,发现问题,提出改进措施。 方法 2014 年 5 月—2016 年 11 月,对 108 例甲状腺瘤患者日间手术治疗出院 1 个月后进行满意度调查。使用西南医科大学附属医院日间手术病房设计的日间手术患者满意度调查表对患者进行满意度调查,调查内容包括:患者对就医过程的满意度,患者对治疗效果的满意度和患者对医护人员服务态度的满意度共 3 个大内容 15 个小内容进行分析。 结果 甲状腺瘤患者日间手术治疗就医过程满意度为 95%,治疗效果满意度为 100%,对医护人员服务态度满意度为 90%。 结论 通过对甲状腺瘤患者日间手术治疗的满意度调查,了解患者的需求,可及时发现存在的问题,有效促进医疗、护理质量的提高和服务态度的改进。

    Release date:2017-04-19 10:17 Export PDF Favorites Scan
  • 优质护理在神经内科门诊脑血管疾病中的应用效果研究

    目的探讨神经内科门诊优质护理对脑血管疾病康复期患者的临床护理效果。 方法对2011年1月-2月结束住院治疗后门诊随访的100例首发脑血管疾病患者分别采用常规护理(对照组)和优质护理(干预组),两组各50例。对照组实施常规护理;干预组采用优质护理,主要包括采取心理护理、健康教育、康复指导、家庭干预以及定期电话随访等综合护理干预措施。随访1年后比较两组护理效果。 结果干预组35例完全恢复,11例部分恢复,4例未恢复;对照组22例完全恢复,13例部分恢复,15例未恢复;两组差异有统计学意义(Z=2.951,P=0.003)。干预组40例对护理满意度,8例较满意,2例不满意;对照组28例满意,12例较满意,10例不满意;两组差异有统计学意义(Z=2.750,P=0.006)。干预组复发8例(16.0%),对照组复发20例(40.0%),两组差异具有统计学意义(χ2=7.143,P=0.008)。 结论优质护理在神经内科门诊脑血管疾病患者护理中效果较好,值得推广使用。

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  • Satisfaction of Patients and Medical Staff’s Satisfaction with Venous Indwelling Needle the Catheter in Pre-hospital Emergencies

    目的 调查在院前急救中医患双方对留置针使用的满意度,并就留置针在急救中应用的合理性进行研究。 方法 将我院急诊科2011年6月-8月院前急救的患者,按出诊顺序分为两组,观察组患者使用留置针穿刺建立静脉通道,对照组则采用一次性静脉输液针,并调查患者或亲属、穿刺操作护士就两种穿刺方法的满意度。 结果 观察组留置针一次穿刺成功者达198例(94.29%),对照组一次穿刺成功者为206例(88.79%),两组比较差异有统计学意义(P<0.05);护士对留置针使用满意度明显高于一次性静脉输液针;患者及家属对留置针在保持静脉通道通畅、输液肢体舒适的满意度较一次性静脉输液针高。 结论 静脉留置针在院前急救中能提高医患双方的满意度,值得推广使用。

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  • Application of Personalized Health Education in Patients Undergoing Day Surgery

    ObjectiveTo carry out health education to day surgery patients, assist the smoothness of their operation, promote early recovery of patients and improve the quality of nursing and patients' degree of satisfaction. MethodsA total of 1 888 operations from January to May, 2013 were chosen to be the control group; and 2 136 operations from January to May, 2014 were regarded as the trail group. Patients in the control group accepted routine nursing and health education, while patients in the trail group accepted health education before and after surgery, and through telephone during the follow-up period. ResultsThe rate of failure to keep the appointment, the readmission rates, and the satisfaction rate to the nursing work were 0.28%, 0.94% and 94.71% respectively in the trial group, while were 3.50%, 3.07%, and 90.20%, respectively in the control group. the differeces between the two groups were significant (P<0.05). ConclusionPersonalized health education can ensure the smooth operation of day surgery, advance wound healing of the patients, and improve the day surgery ward care quality and patient satisfaction.

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  • Impact on Postoperative Scar Aesthetics of Incision Length in Thyroidectomy

    Objective To evaluate if performing thyroidectomy through small incision has any notable aesthetic impact on patients compared with larger incision. Methods Thirty consecutive patients underwent thyroidectomy were enrolled from March 2008 to June 2008 in this prospective randomized pilot study. The incision length was 6 cm in the small incision group and 9 cm in the larger incision group. After 3 years follow-up,the scar aesthetics were evaluated by patients and surgeons using the Patient and Observer Scar Assessment Scale (POSAS),Vancouver Scar Scale (VSS),respectively. Digital photographs about scars were taken and assessed by non-research related viewers. Results There were 13 cases who received scar aesthetic assessment in both groups. The demographic characteristics of both groups were comparative. The overall patients’ satisfactions for the small incision group and the larger incision group were (2.5±1.9) scores and (2.2±1.5)scores, respectively (P=0.55). There were no significant differences in scar assessment scale score as for other scar assessment scales (including VSS score,PSAS score,and OSAS score) between the two groups. The evaluation of digital photographs about scars by non-research related viewers was no significant difference (P>0.05). Conclusion Larger cervical scar in thyroidectomy does not decrease patients’ satisfaction with their scar results.

    Release date:2016-09-08 10:38 Export PDF Favorites Scan
  • 慢性肺原性心脏病患者的人文关怀护理

    目的:研究对慢性肺原性心脏病实施人文关怀护理的效果。方法:根据单日和双日住院区分,选择我院呼吸科2008年10~12月的单日住院的慢性肺心病住院患者38例作为对照组, 2008年10~12月的双日住院的慢性肺心病住院患者39例作为实验组,对照组实施常规护理,实验组在常规护理的基础上实施人文关怀护理,。采用自行设计的问卷调查表调查两组患者对护理工作的满意度,并将两组患者的满意度评分分数进行t检验。结果:实验组肺心病患者对工作的满意度评分分数为(53.36±3.17)分,对照组肺心病患者对护理工作的满意度评分分数为(47.47±3.90)分,t=7.28,Plt;0.01,差异有统计学意义。结论: 人文关怀护理使慢性肺原性心脏病患者对护理工作的满意度得到提升,有利于提高肺心病老年人的生命质量和构建和谐护患关系。

    Release date:2016-09-08 10:04 Export PDF Favorites Scan
  • Reliability and validity verification of a satisfaction evaluation questionnaire for outpatient department employees in public hospitals

    Objective To verify the reliability and validity of a self-developed satisfaction evaluation questionnaire for outpatient department employees in public hospitals, and to provide suitable tools for conducting such surveys. Methods Two anonymous surveys were conducted on all employees of the Outpatient Department of West China Hospital of Sichuan University in July 2019 and November 2021, respectively. Questionnaire items were screened using methods such as item distribution, coefficient of variation, and decision value, and the reliability and validity of the questionnaire were evaluated using Spearman-Brown coefficient and Cronbach’s α coefficient, exploratory factor analysis, and confirmatory factor analysis. Results The final questionnaire retained 14 items, which could be divided into two dimensions: work conditions and interpersonal environment, and the overall fit index of structural equation model were as follows: χ2/ν=6.957, the standardized root mean square residual was 0.061, the root mean square error of approximation was 0.147, the goodness-of-fit index was 0.796, the adjusted goodness-of-fit index was 0.719, the normed fit index was 0.849, the relative fit index was 0.819, the incremental fit index was 0.868, the Tucker-Lewis Index was 0.841, and the comparative fit index was 0.867. The combined reliability of the two factors in the questionnaire was 0.94 and 0.91, respectively. The average variance extraction was 0.67 and 0.76, respectively, and the square root of the average variance extraction was 0.82 and 0.87, respectively, both of which were greater than the correlation coefficient of 0.71 between the two factors. The Spearman-Brown coefficient of the final questionnaire was 0.913, and the Cronbach’s α coefficients for the overall and two dimensions were 0.953, 0.937, and 0.910, respectively. Conclusion The reliability and validity of the satisfaction evaluation questionnaire for outpatient department employees in public hospitals are good and the questionnaire can be applied to practical surveys.

    Release date:2025-04-27 01:50 Export PDF Favorites Scan
  • 骨科患者出院满意度调查对医护服务质量的影响

    【摘要】 目的 总结骨科患者出院满意度对医护服务质量的影响。 方法 针对骨科特点自行设计调查表,对2009年9月-2010年2月骨科1 180名住院患者出院时采取问卷调查,就出院患者对医疗、护理、就医环境满意度进行调查,将调查结果与前1个月进行比较,集中讨论、分析出院患者不满意因素以及医疗、护理工作中存在的问题,制定对策并采取一系列有效的改进措施,包括不断改进和完善医疗护理工作的薄弱环节,提高医疗护理技术水平等,从而提高患者对医疗护理工作的满意度。 结果 出院患者的平均满意度由 2009年9月的95%上升到2010年2月的98.4%。 结论 通过对患者满意度调查、分析,发挥满意度调查作为医疗、护理服务工作的导向作用,为管理者提供决策参考,有效地促进了医疗、护理服务质量的改进。

    Release date:2016-09-08 09:26 Export PDF Favorites Scan
  • Survey of the Reality of Community Health Service after Wenchuan Earthquake and Postdisaster Emergency Response Capability of Community Hospital in Mianzhu

    摘要:目的: 了解绵竹市社区卫生服务系统震后现状,同时分析社区医疗震后居民满意度和社区卫生服务机构震后灾害干预能力,以期为社区卫生服务体系地震应急恢复和重建提供参考意见。 方法 :采用随机抽样的方法,抽取绵竹市剑南社区卫生服务中心和天河社区卫生服务中心进行访谈,采取方便抽样的方法,抽取24‰的绵竹城区居民采用面对面访谈的方式用自制问卷进行调查,并用Epidata30 进行数据录入、SPSS130进行统计分析。 结果 :共发放问卷240份,收回有效问卷229份(有效回收率954%)。当地社区卫生服务系统在地震中受损严重。社区卫生服务系统灾后工作居民满意度为454%,社区卫生服务机构对居民进行抗灾/防灾知识教育的比例为336%,灾后是否有持续而足够的常见病药品供应及是否有持续而足够的慢性病药品供应是影响当地居民对当地社区卫生服务体系灾害应急工作的满意度的影响因素(P 值分别是0033,0001)。 结论 :震后社区卫生服务居民满意度较低,服务体系地震灾害干预能力不足。居民在在灾前接受抗灾教育的比例较低,加强药品储备能提高社区卫生机构灾害应急工作的效果。在社区卫生服务体系重建的过程中,应注重社区医疗基础工作的恢复,基础设施的重建和健全社区急救体系。Abstract: Objective: To investigate the reality of community health service system after earthquake in Mianzhu, the satisfaction of community residents to the community health service as well as the postdisaster emergency response capability of community hospital in order to provide decisionmaking suggestions on better reconstruction of community health service system. Methods : Jiannan and Tianhe community hospital were randomly selected for visiting and 24‰ of community residents in the city zone of Mianzhu were selected by convenience sampling for a facetoface interview using a questionnaire. Data entry and statistically analysis were completed by Epidata30 and SPSS130 respectively. Results :A total of 240 questionnaires were conducted to facetoface interviews, and 229 questionnaires were returned (response rate 954%).The community health service system was badly injured. Residents’ satisfactory degree of the community health service after earthquake was 454%. The proportions of disaster / disaster prevention education was 336%,medicine supply for familiar diseases and the chronic were the main factors which influenced judgements of residents to the emergency response capabilities of community hospitals(〖WTBX〗P =0033,P=0001,respectively). Conclusion :The community health services after earthquake had not been widely satisfied and the emergency response capability of community hospital was far from enough. The proportions of disaster / disaster prevention education were far from enough. The effectiveness of emergency response work of community hospitals can be enhanced by reinforcing medicine preparation.In the course of the reconstruction, community health service system should pay attention to the resumance of basic community health service,reconstruction of basic establishment and construction of firstaid system.

    Release date:2016-09-08 10:12 Export PDF Favorites Scan
  • APPLICATIONS OF MYO-PERIOSTEAL FIBULAR BONE BRIDGING FOR TRAUMATIC TRANSTIBIAL AMPUTATION

    Objective To compare the effectiveness between the myo-periosteal fibular bone bridging and traditional transtibial amputation in the treatment of amputation below knee so as to provide theoretical basis for choosing transtibial amputation in clinical application. Methods Between November 2001 and November 2011, 38 patients with mangled lower extremity were treated by transtibial amputation. Among 38 patients, 17 (group A) underwent myo-periosteal fibular bone bridging (the operation techniques of an attached peroneal muscle myo-periosteal fibular strut bridge between the end of the tibia and fibula below knee amputation), and other 21 (group B) underwent traditional transtibial amputation. There was no significant difference in age, gender, injury cause, amputation cause, side, and disease duration between 2 groups (P gt; 0.05). The quality of life (QOL) was analyzed using 36-item short form health survey (SF-36), and prosthesis satisfaction by Trinity amputation and prosthesis experience scale (TAPES). Results Healing of incision by first intention was obtained in all patients of 2 groups; no necrosis, infection, or poor stumps was observed. The mean follow-up time was 22 months (range, 14-30 months) in group A, and 26 months (range, 15-30 months) in group B. The patients achieved good healing of bone bridging, no bone nonunion occurred. The healing time was (5.1 ± 1.1) months in group A and (3.3 ± 0.6) months in group B, showing significant difference between 2 groups (t=9.82, P=0.00). Spur occurred at the distal fibula in an 11-year-old boy of group B after 2 years of operation, which blocked use of prosthesis; prosthesis was well used in the other patients. After 12 months of operation, SF-36 score was 55.84 ± 14.01 in group A and 49.93 ± 12.78 in group B, showing significant difference (P lt; 0. 05); the physical functioning, social functioning, role-physical, vitality, body pain, general health scores in group A were significantly higher than those in group B (P lt; 0.05), but no significant difference was found in role-emotional and mental health scores between 2 groups (P gt; 0.05). TAPES score was 12.12 ± 2.23 in group A and 10.10 ± 2.00 in group B, showing significant difference (t=2.891, P=0.006). Conclusion It is a very effective method to treat traumatic amputation using an attached myo-periosteal fibular bone bridging between the end of the tibia and fibula below knee, which can afford better quality of life and prosthesis satisfaction.

    Release date:2016-08-31 04:05 Export PDF Favorites Scan
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